Return & Refund Policy

No Return and Exchange Policy

Last updated: February 12, 2024

At FERA , we strive to provide high-quality products and excellent customer service. However, due to certain circumstances, we have implemented a strict no return and exchange policy. Please carefully read the following terms before making a purchase:

1. All Sales Are Final

All purchases made through our website or in-store are considered final sale. Once an item is purchased, it cannot be returned or exchanged for any reason, including but not limited to:

• Change of mindI
• ncorrect size or fit
• Dislike of color or style
• Gift recipient's preference

In the rare event that you receive a defective or damaged item, please contact our customer service team at fashionableera01@gmail.com within 7 days of receiving your order. We will review your case and, if deemed appropriate, provide a replacement or issue a refund.

Proof of purchase and photographic evidence of the defect or damage may be required to process your claim.

3. Exceptions

Our no return and exchange policy applies to all products sold by FERA including regular-priced items, sale items, and clearance items.

This policy also applies to items purchased using promotional discounts, gift cards, or store credits.

4. Contact Us

If you have any questions or concerns about our return and exchange policy, please contact our customer service team at fashionableera01@gmail.com  We are here to assist you and address any issues you may encounter.

Thank you for choosing FERA. We appreciate your understanding and cooperation regarding our no return and exchange policy.